Ellis Developments QLD
Last updated: 18 September 2026

Ellis Developments QLD (“Ellis”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information we collect and hold.

This Privacy Policy explains how we collect, use, store and disclose personal information, including information provided through our website, social media pages, Facebook and Instagram lead forms, advertising campaigns, display homes and other enquiries.

1. Personal information we collect

The types of personal information we may collect include:

· your name;

· phone number;

· email address;

· residential or postal address;

· preferred building location or suburb;

· information about land you own or are considering purchasing;

· information about the type of home, house and land package or building services you are interested in;

· your approximate building budget or price range;

· preferred timeframes for building;

· information you voluntarily provide through an enquiry, consultation, competition, promotion or lead form;

· communications between you and Ellis Developments QLD;

· information relevant to preparing quotations, building proposals, contracts or providing our services; and

· information relating to your interactions with our website, advertising and digital services where available to us.

We only collect personal information that is reasonably necessary for our business activities or where you have voluntarily provided that information to us.

2. How we collect personal information

We may collect personal information directly from you when you:

· complete an enquiry form on our website;

· submit a Facebook or Instagram Lead Ad or Instant Form;

· contact us through Facebook, Instagram or another social media platform;

· telephone, email or message us;

· visit one of our display homes;

· make an enquiry regarding a home design, house and land package or building service;

· enter a competition or promotion;

· request information, pricing or a consultation;

· engage us to provide building or related services; or

· otherwise communicate with Ellis Developments QLD.

We may also receive personal information through third parties where appropriate, including land developers, real estate agents, referral partners and digital platforms such as Meta, where you have made an enquiry or consented to your information being provided to us.

3. Facebook and Instagram Lead Forms

Ellis Developments QLD uses advertising services provided by Meta Platforms, including Facebook and Instagram Lead Ads and Instant Forms.

When you submit your details through one of these forms, the information you choose to provide is made available to Ellis Developments QLD so that we can respond to your enquiry.

This may include your name, email address, telephone number and answers to questions contained within the lead form.

By submitting a lead form, you acknowledge that Ellis Developments QLD may contact you regarding your enquiry, including by telephone, email or SMS.

Where you have consented to receive marketing communications, we may also contact you about relevant home designs, house and land opportunities, promotions, new land releases, display homes and other Ellis Developments QLD products or services.

Your use of Facebook and Instagram is also subject to Meta’s own privacy policies and terms. Ellis Developments QLD does not control how Meta independently collects or processes information through its platforms.

4. Why we collect and use your information

We may collect, hold and use personal information to:

· respond to enquiries;

· contact prospective clients;

· provide information about our homes, designs and services;

· assist with house and land enquiries;

· arrange appointments and consultations;

· prepare quotations, proposals and contracts;

· administer residential building projects;

· provide customer service;

· manage client relationships;

· maintain our customer relationship management systems;

· conduct competitions and promotions;

· improve our products, services, website and customer experience;

· understand the effectiveness of our advertising and marketing;

· send marketing communications where permitted;

· comply with our legal, contractual and regulatory obligations; and

· otherwise operate and administer our business.

5. Marketing communications

Where permitted by law, we may use your contact information to communicate with you about Ellis Developments QLD homes, services, offers, land opportunities, promotions and other information that may be relevant to your enquiry.

You can ask us to stop sending you marketing communications at any time.

You may unsubscribe using an unsubscribe option provided in the relevant communication or contact us directly using the details below.

We will action reasonable requests to opt out of direct marketing communications and will not charge you for making an opt-out request.

Opting out of marketing communications will not prevent us from contacting you where communication is reasonably necessary in relation to an existing enquiry, quotation, contract, construction project, warranty matter or other service you have requested.

6. Disclosure of personal information

We may disclose personal information where reasonably necessary to operate our business or provide our services, including to:

· employees and authorised representatives of Ellis Developments QLD;

· contractors, consultants and professional advisers;

· building industry professionals involved in your project;

· suppliers and service providers;

· land developers or agents where relevant to your enquiry;

· customer relationship management and business software providers;

· website, IT, data storage and cloud service providers;

· marketing and advertising service providers;

· Meta, Google and other digital advertising or analytics platforms where applicable;

· government authorities, regulators or other parties where required or authorised by law; and

· other parties where you have authorised or consented to the disclosure.

We do not sell your personal information to third parties.

7. Storage and security

Ellis Developments QLD takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Personal information may be stored electronically using secure business systems, customer relationship management software, cloud services and other technology providers used in the operation of our business.

We take reasonable steps to restrict access to personal information to employees, contractors and service providers who require access for legitimate business purposes.

No method of electronic transmission or storage is completely secure. However, we take reasonable precautions appropriate to the nature of the information we hold.

8. Overseas disclosure and cloud services

Some technology, cloud, CRM, social media, advertising or other service providers used by Ellis Developments QLD may store or process information outside Australia.

Where applicable, we take reasonable steps in relation to the handling of personal information by third-party service providers in accordance with applicable Australian privacy requirements.

9. Accessing or correcting your information

You may request access to personal information Ellis Developments QLD holds about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

We may need to verify your identity before providing access to or changing personal information.

There may be circumstances where we are permitted or required by law to refuse access to certain information. If this occurs, we will provide an explanation where required.

10. Retention of personal information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide our services and to meet applicable legal, contractual, insurance and record-keeping requirements.

Where personal information is no longer required and we are not legally required to retain it, we will take reasonable steps to securely destroy or de-identify it.

11. Cookies, website analytics and advertising

Our website and digital services may use cookies, analytics tools, advertising pixels and similar technologies.

These technologies may collect information about how visitors interact with our website and advertisements and may assist us to:

· measure website traffic;

· understand how visitors use our website;

· measure advertising performance;

· improve our website and marketing; and

· deliver or measure relevant advertising.

Third-party services, including Meta and Google, may also collect information in accordance with their own privacy policies.

Users can manage cookies through their browser and may also have advertising preference controls available through the relevant digital platforms.

12. Privacy complaints

If you have a question or concern about how Ellis Developments QLD has handled your personal information, please contact us using the details below.

Please provide sufficient information for us to understand and investigate your concern.

We will review privacy complaints and endeavour to respond within a reasonable period.

If you are not satisfied with our response and the Australian Privacy Principles apply to the matter, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, technology, services or legal obligations.

The current version will be published on our website with the date it was last updated.

14. Contact us

For questions about this Privacy Policy, requests to access or correct personal information, marketing opt-outs or privacy complaints, please contact:

Ellis Developments QLD

Email: sales@ellisdevelopments.com.au

Phone: 1300 455 557

Address: 1/19 Auscan Crescent, Garbutt QLD 4814

Website: www.ellisdevelopments.com.au

Privacy Policy